Privacy Policy — djbet

Introduction

djbet is Bangladesh's trusted online gaming destination. We are committed to protecting the privacy and personal data of every player who visits or registers on our platform. This Privacy Policy explains in plain English what personal information djbet collects, how we use it, how we protect it, and your rights as a user.

By accessing djbet — whether you are browsing from Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh — you agree to the terms described in this policy. If you do not agree, please discontinue use of this platform. We encourage you to read this document in full so you understand exactly how your data is handled.

Information We Collect

When you create an account, make a deposit, place a bet, or contact our support team, djbet may collect the following categories of personal information:

• Identity information: full name, date of birth, and copies of government-issued identification where required for account verification.
• Contact information: email address, phone number, and residential address within Bangladesh.
• Financial information: bKash wallet numbers, Nagad account details, Rocket numbers, Upay details, and card details (Visa/Mastercard) used for deposits and withdrawals. We do not store full card numbers on our servers.
• Technical data: IP address, device type, browser type, operating system, and session timestamps collected automatically when you use our platform.
• Behavioural data: game history, betting patterns, wagering frequency, and session duration collected to improve your experience and ensure fair play.

We collect only the information that is reasonably necessary to provide our services. We do not request sensitive personal information — such as religious beliefs or political views — at any point during registration or gameplay.

How We Use Your Information

djbet uses your personal information strictly for purposes related to delivering, improving, and securing our online gaming services. Specific uses include:

• Account management: creating, verifying, and maintaining your djbet player account, including identity verification (KYC) where required.
• Transaction processing: securely handling deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Customer support: responding to your queries, resolving disputes, and assisting with account recovery via our 24/7 support team.
• Personalisation: tailoring game recommendations, bonus offers, and promotional content to match your preferences and activity on the platform.
• Security and fraud prevention: detecting and preventing unauthorised access, fraudulent transactions, and any misuse of our platform.
• Regulatory compliance: meeting obligations related to responsible gaming, age verification, and applicable laws in Bangladesh.

Sharing of Your Information

djbet does not sell, rent, or trade your personal data to third parties. We may share information only in the following limited circumstances:

• Trusted service providers: third-party partners who assist us in operating the platform — such as payment processors (bKash, Nagad), game providers (Pragmatic Play, Evolution Gaming), and infrastructure providers — under strict confidentiality agreements.
• Legal obligations: when disclosure is required by law, court order, or to cooperate with law enforcement authorities. In such cases, we will disclose only the minimum information necessary.
• Business transfers: in the event of a merger, acquisition, or asset sale involving djbet, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party partners who handle your data on our behalf are bound by contractual obligations to use your data only for the specific purpose agreed upon and to protect it in line with applicable data protection standards.

Cookies and Tracking Technologies

djbet uses cookies and similar tracking technologies to provide a smooth, personalised experience on our platform. Cookies are small text files stored on your device when you visit our site. We use session cookies (which expire when you close your browser), persistent cookies (which remain for a set period), and analytical cookies (to understand how players use our platform).

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our platform — for example, session cookies are necessary to keep you logged in while you play. Continued use of djbet after our cookie notice constitutes acceptance of our cookie practices.

Data Security

djbet takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, loss, destruction, or disclosure. These measures include SSL (Secure Sockets Layer) encryption on all data transmissions, secure server infrastructure, restricted internal access to personal data on a need-to-know basis, and regular security reviews.

While we apply robust security practices, no online platform can guarantee absolute security. You also play an important role in keeping your account safe: use a strong, unique password, do not share your login credentials with anyone, and log out after each session, especially when using a shared device. If you suspect any unauthorised activity on your djbet account, contact our support team immediately at [email protected].

Payment Data and Financial Transactions

When you make a deposit or request a withdrawal through djbet using services such as bKash, Nagad, Rocket, or Upay, transaction data is processed through secure, encrypted payment gateways. We store only the minimum payment reference data required to confirm and reconcile your transactions. Full card numbers and mobile wallet PINs are never stored on djbet servers.

All financial transactions on djbet are recorded for compliance purposes and to assist with any disputes or queries you may raise regarding deposits or withdrawals. Transaction records may be retained for a period determined by applicable financial recordkeeping requirements.

Retention of Your Data

djbet retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy, including compliance with legal and financial record-keeping obligations. When your data is no longer required, we securely delete or anonymise it. If you close your account, we may retain certain information for a period necessary to meet regulatory requirements, resolve outstanding disputes, or prevent fraud.

Your Privacy Rights

As a user of djbet, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to restrict processing: you may ask us to limit how we use your data while a dispute or request is under review.
• Right to withdraw consent: where our processing of your data is based on your consent, you may withdraw that consent at any time by contacting us.

To exercise any of the above rights, please contact our support team at [email protected]. We aim to respond to all data rights requests within a reasonable timeframe. We may ask you to verify your identity before processing any request to ensure your data is not disclosed to an unauthorised party.

Third-Party Links

Our platform may occasionally reference or link to third-party services such as payment providers (bKash, Nagad) or game providers. djbet is not responsible for the privacy practices or content of external websites or services. We encourage you to review the privacy policies of any third-party service you access through or alongside djbet.

Minors and Age Restrictions

djbet's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected] so we can delete the information promptly. We take the protection of minors very seriously and apply age verification checks during the registration process.

Changes to This Privacy Policy

djbet reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

Your continued use of djbet after any changes to this Privacy Policy are posted constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should discontinue use of the platform and may contact us to request deletion of your account data.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way djbet handles your personal data, our support team is available 24/7 to assist you. We are committed to addressing all privacy-related queries promptly and transparently.

Email us at: [email protected]